Tips & FAQ
The following are questions that customers often have, the first question is most common
Frequently Asked Questions
What forms of payment do you accept?
We accept most forms of payment from cash to credit cards.
How long will my repair/service take?
This can depend on the nature of the repair. We endeavor to diagnose the problem as best possible within 24-48 hours. Depending on the repair or service required our current repair timeframe is between 2-7 days on average.
Do I need to make an appointment to bring my computer to you?
This can depend on the nature of the repair and it is always a good idea to call first however in general, no appointment is necessary.
Can a technician visit my home or office?
Depending on the circumstances, an on-site visit may be possible. Please contact us for more details.
Can you recover data from my hard drive?
Absolutely, we are data recovery experts and can recover data in a wide array of situations.
I’m worried about my data, is it safe?
We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of businesses both local and nationwide including the medical sector and understand how important private data is. Any customer data that is kept secure and with the utmost confidentiality. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.